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Delivery Information

Free Delivery on most orders in mainland UK*

Free Delivery

We offer a standard delivery service free of charge* on the majority of our products,  - see individual product details for more information.
Delivery usually takes place any time between 09:00 and 17:00 on the date of delivery.

Access, accepting and preparing for Delivery

Please be aware most of our products are delivered by trucks, and require appropriate access, our drivers may not be able to move your goods far from the vehicle. You must notify us of any access issues or inability to accept delivery from certain types of vehicle such as side loading trucks when ordering under ‘Special delivery instructions’, indicating additional contact details if required.

You shall be responsible (at your own cost) for all arrangements to unload the Goods when delivered to you. Delivery will be usually be made between 9.00 am and 5.00 pm on Working Days and during such hours you will make sure we are able to access the address for delivery in order to deliver the Goods.

If you refuse to take delivery of any Goods and/or to allow performance of the Services then we shall be entitled to withhold delivery and/or performance of any other Goods, and reserve the right to charge a re-delivery charge.

As we offer a wide range of products some of which are heavy and/or are bulky, or if smaller items are ordered in large quantities and have to be palletised, then these goods may need to be unloaded with the aid of special equipment such as a fork lift truck or with additional manpower. If you anticipate or have any doubts as to whether your may have difficulty with unloading your order, you must tell us this in the ‘Special delivery instructions’ section when placing your order.

In rare cases we may need to charge extra if we have to provide an alternative method of delivery to our normal service.

Global Delivery

Global Delivery is available on many of our products. For more information please call 01543 371881 and we be pleased to provide you with further details.

*Free delivery applies to the UK mainland only and does not include Highlands and Islands of Scotland; postcodes AB, BT, DD, DG, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, PO30-41, TD, TR, IRELAND, ZE. For deliveries elsewhere in the UK, please note delivery costs may be payable and delivery times extended. This cost, if applicable, will be agreed with you before completion of the order and dispatch.

Please click here for our Returns and refunds policy.

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